Shipping Policy

Shipping Information

At Outdoor Gear World, we understand that getting your adventure gear quickly and reliably is part of the journey. We process all orders within 1-2 business days before they’re shipped out.

Shipping Methods & Timeframes

• Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery within 10-15 business days after shipment.
• Free Shipping: Available on orders over $50, shipped via EMS with delivery within 15-25 business days after shipment.

Note: Delivery times are estimates and may vary based on destination and customs processing. We ship worldwide, excluding some Asian countries and remote regions.

Returns & Exchanges Policy

We stand behind the quality of our gear just as we stand beside you on every adventure. If you’re not completely satisfied with your purchase, we’re here to help make it right.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of you receiving your order.

Condition of Items

To be eligible for return or exchange, items must be:

• In original, unused condition
• In the original packaging with all tags attached
• Accompanied by the original receipt or proof of purchase

How to Initiate a Return or Exchange

1. Contact our customer service team at [email protected] within 15 days of receiving your order
2. Provide your order number and details about the item you wish to return or exchange
3. We will email you a return authorization number and instructions
4. Package the item securely with the return authorization number clearly visible on the outside
5. Ship the package to our returns center at:
   Outdoor Gear World Returns
   4900 Snyder Avenue
   Charlotte, NC 28206 USA

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee receipt of returned items.

Refund Processing

Once we receive and inspect your returned item:

• Refunds will be processed within 5-7 business days
• The refund will be issued to your original payment method
• Shipping costs are non-refundable
• You will receive an email confirmation when your refund has been processed

Exchange Processing

For exchanges:

• We will ship your replacement item once we receive the returned product
• If the exchange item costs more, you will be charged the difference
• If the exchange item costs less, we will refund the difference
• Standard shipping rates apply for exchange shipments

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement or refund and provide a prepaid shipping label for returns of damaged or defective items.