At Outdoor Gear World, we stand behind the quality of our gear just as we stand beside you on every adventure. We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your item, we’re here to help make it right.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of you receiving your order.

Condition of Items

To be eligible for return or exchange, items must be:

  • In original, unused condition
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase
Please note: For hygiene and safety reasons, we cannot accept returns on certain items including:
  • Worn footwear (all men’s and women’s footwear must be returned in unworn condition)
  • Personal accessories that have been used or removed from original packaging
  • Items from special orders or customized products

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the item you wish to return or exchange
  3. We will email you a return authorization number and instructions
  4. Package the item securely with the return authorization number clearly visible on the outside
  5. Ship the package to our returns center at:
    Outdoor Gear World Returns
    4900 Snyder Avenue
    Charlotte, NC 28206
    USA

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance as we cannot guarantee receipt of returned items.

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method
  • Shipping costs are non-refundable
  • You will receive an email confirmation when your refund has been processed

Exchange Processing

For exchanges:

  • We will ship your replacement item once we receive the returned product
  • If the exchange item costs more, you will be charged the difference
  • If the exchange item costs less, we will refund the difference
  • Standard shipping rates apply for exchange shipments

Return Request Template

Use the following template when emailing your return request:

Subject: Return Request – Order #[Your Order Number]

Email to: [email protected]


Dear Outdoor Gear World Customer Service Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]

Product Name: [Product Name]

Reason for Return/Exchange: [Please specify reason]

Preferred Solution: [Refund / Exchange for (specific product)]

Please send me the return authorization and instructions at this email address.


Thank you,

[Your Full Name] [Your Phone Number]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement or refund and provide a prepaid shipping label for returns of damaged or defective items.

Questions?

Our adventure support team is here to help! Contact us at [email protected] with any questions about our returns and exchanges process.

Thank you for trusting Outdoor Gear World with your adventure needs!